Privacy policy

This Privacy Policy explains how roset.ca (the “Site,” “we,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you use the Site, we may collect certain information about your device, your interactions with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. For clarity, “Personal Information” refers to any information that can identify you personally.

Device Information

  • Information collected: browser type and version, IP address, time zone, cookies, pages and products viewed, search queries, and interactions with the Site.
  • Purpose: to ensure the Site functions properly for you and to analyze usage for improvement.
  • Collection method: automatically via cookies, log files, web beacons, tags, or pixels, including Google Analytics and the TikTok Pixel (Standard configuration).
  • Sharing: shared with our processor, Shopify, for Site functionality and analytics.

Order Information

  • Information collected: name, billing and shipping addresses, email, phone number, and payment details.
  • Purpose: to fulfill orders, process payments, ship products, provide invoices and order confirmations, communicate with you, detect fraud, and send information or promotions if you have opted in.
  • Collection method: provided directly by you during checkout or account creation.
  • Sharing: shared with Shopify and other service providers as needed to fulfill your order.

Customer Support Information

  • Information collected: any details you provide when contacting us for support, including name, email, order number, and the nature of your inquiry.
  • Purpose: to respond to questions or issues you report and provide effective customer support.
  • Collection method: provided directly by you through email, phone, or other communication channels.
  • Sharing: used internally or with service providers only as necessary to resolve your support request.

Minors

The Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, contact us at the address below to request deletion.

Sharing Personal Information

We may share your information with service providers to provide our services and fulfill our contracts with you. Examples include:

  • Shopify, which powers our online store. Learn more: Shopify Privacy Policy.
  • Sharing to comply with legal obligations, respond to lawful requests (e.g., subpoenas), or protect our rights and property.

Behavioral Advertising

We may use your information to deliver targeted ads or marketing communications. Examples include:

  • Google Analytics: helps us understand site usage. Learn more: Google Privacy Policy. Opt out: here.
  • TikTok Pixel (Standard): measures performance of TikTok ads. We do not use Advanced Matching or send email/phone info to TikTok. Pixel collects pages viewed, cart additions, purchases, and device info. Learn more: TikTok Privacy Policy.

Opting Out of Targeted Advertising

You can opt out of targeted ads on:

Or use the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/.

Using Personal Information

We use your information to provide and improve our services, fulfill orders, process payments, communicate about your orders, and notify you of products, services, or offers you have opted to receive.

Mobile Terms of Service

The Roset Jewellers mobile message service (“Service”) is operated by Roset Jewellers. Use of the Service constitutes acceptance of these terms. We may modify or cancel the Service at any time.

By subscribing, you agree to receive recurring SMS messages from us at your mobile number. Messages may include order updates, alerts, and promotions. Standard messaging rates apply. Participation is voluntary and not required to make purchases.

You may opt out anytime by texting STOP to +1 (833) 229-8641 or clicking unsubscribe. For help, text HELP or email acct@roset.ca.

Changes

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or other reasons.

Contact

If you have questions or complaints about our privacy practices, contact us at:

3045 Dunmore Rd. SE, Unit 1,
Medicine Hat, AB T1B 2H2, Canada
Email: chels@roset.ca

Last updated: August 2025